Terms of Service

By accessing or using the ProofPoints platform ("the Service") — including the website at proofpoints.com and any associated applications — you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

These Terms form a binding agreement between you (or the organisation you represent) and ProofPoints AI Limited, a company registered in England and Wales.

ProofPoints is an AI-powered B2B customer storytelling platform. It enables users to create, manage, and publish customer advocacy content — including case studies, testimonials, and related assets — using AI-assisted generation workflows informed by interview transcripts, recordings, and brand guidelines.

During the beta period, access is by invitation only and is subject to availability. ProofPoints reserves the right to modify, suspend, or discontinue the Service (or any part of it) at any time with reasonable notice.

Access to the Service requires an account. When creating or using an account:

• 01You must provide accurate information and keep it up to date.
• 02You are responsible for all activity that occurs under your account.
• 03You must not share your login credentials or allow others to access the Service using your account.
• 04You must notify us immediately of any unauthorised use of your account at hello@proofpoints.app.
• 05We reserve the right to suspend or terminate accounts that violate these Terms.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Upload or create content that is defamatory, fraudulent, obscene, or otherwise harmful.
• Impersonate any person or organisation, or misrepresent your affiliation.
• Attempt to gain unauthorised access to any part of the Service or its underlying systems.
• Use automated tools, bots, or scraping tools against the platform without prior written consent.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Upload content for which you do not have the necessary rights, licences, or consents — particularly interview recordings or materials featuring third parties.
• Use AI-generated content produced by the Service in ways that violate the terms of the underlying AI model providers.

We reserve the right to remove content or suspend accounts that violate these requirements, with or without prior notice depending on severity.

Ownership of content on the platform is as follows:

The Service uses artificial intelligence to assist in content generation. By using AI features, you acknowledge and agree that:

• 01AI-generated outputs may contain inaccuracies, errors, or hallucinations. You are responsible for reviewing and verifying all AI-generated content before use.
• 02AI outputs do not constitute professional, legal, or factual advice.
• 03You must obtain all necessary consents from individuals whose voices, names, or likenesses appear in source materials before processing them through the Service.
• 04ProofPoints is not liable for any loss or damage arising from your reliance on AI-generated content without independent verification.

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without any warranties of any kind — express, implied, or statutory — including without limitation any warranties of merchantability, fitness for a particular purpose, or non-infringement. This disclaimer applies particularly during the beta period.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

To the maximum extent permitted by applicable law, ProofPoints AI Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the Service.

Our total aggregate liability for any claim arising under or related to these Terms shall not exceed the amount you paid to us in the 12 months prior to the event giving rise to the claim (or, for beta users with no payment, £100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In those jurisdictions, the limitations above apply to the extent permitted by law.

Either party may terminate your access to the Service at any time. We will provide reasonable notice where possible, except where immediate termination is necessary due to a serious breach of these Terms or legal obligation.

On termination, your right to access the Service ceases immediately. We will retain your data in accordance with our Privacy Policy and delete it on request, subject to any legal retention obligations.

These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint, please contact us first at legal@proofpoints.app. We will make every effort to resolve disputes informally before resorting to formal proceedings.

We may update these Terms from time to time. Material changes will be communicated by email to registered users or by notice on our website at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.